Delivery times may be longer due to delays caused by the Coronavirus pandemic. Please send us a DM on Instagram or, an email to firstname.lastname@example.org if you have any questions. You can also contact us via our contact us page.
All orders are shipped from the UK. We try to reuse packaging materials whenever possible. This is just one of the things that we do to ensure that we are as eco friendly as possible.
There is a 1-5 day processing time for all orders. Once your order has been processed, your order will be shipped.
UK & Ireland Shipping:
Free UK & Ireland Shipping over £30!
Standard shipping is £2.99 under £30.
Express Shipping is £6.95
UK deliveries normally take up to 3-5 days with standard delivery and 1-2 days with express shipping.
Free shipping on orders £50 and over
Shipping on orders under £50 is £9.99
US & Canada Shipping:*
Free Shipping on orders £50 & over
Shipping on orders under £50 is £11.00
Rest of the World:*
Please check price of shipping when checking out
International deliveries sometimes take longer than this. To stay up to date on your parcel, delivery times etc., please check the tracking using the information provided.
All deliveries are sent tracked via Royal Mail or, a courier depending on the items you have ordered. If you would like your parcel to be delivered to a safe place please send us a message with your order or, email us at email@example.com before your order has been shipped. Once delivered to your nominated address or safe place VON Botanicals is not responsible for anything that should happen subsequently.
*Customs Fees (International orders)
Depending on the value of your order, your package may or may not be charged customs or import taxes.
If your parcel does incur customs taxes or duty it is up to you (as the receiver) to cover these costs.
Unfortunately, as these charges differ from country to country we are unable to let you know what these might be.
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.
In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to VON Botanicals. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.
Please note that in our experience, items purchased with standard delivery are more likely to be held in customs for a longer period of time. By selecting international standard shipping, your estimated delivery date may not be accurate due to delays at customs that we cannot control.